How timely. I just posted about my preference for NetFlix over the weekend. It looks like I made the right choice.Netflix recently lowered their rates for their 3-disc plan to $16. Blockbuster's response? Raise their rates by 40% of course! "I just got an email an hour or so ago from Blockbuster Online telling me that the 3 movies and unlimited in store exchanges for $17.99 plan that I am on was going away." It will now cost $25/month.
read more | digg story
Monday, August 20, 2007
Sunday, August 19, 2007
Post from techdirt
NetFlix Hopes Good Customer Service Will Keep Mail Boxes Stuffed With Red Envelopes
from the nice-talking-with-you dept
Although Blockbuster sat on its heels for a long time while NetFlix gobbled up market share, the company has aggressively fought back this year, prompting a lot of pain at NetFlix. NetFlix stock has been pummeled lately as its been drawn into a price war in order to stem customer churn. The problem is that its business model is easily replicated, which partly explains the company's attempt to assert a patent on it. However, the company does appear willing to actually compete, which is refreshing. The New York Times reports on the company's unorthodox decision to offer customer support services from friendly sounding Oregonians (as the company puts it), rather than rely on offshoring or email support. Although this is an expensive move, the company feels it will prove to be a key differentiator as it battles back Blockbuster. Obviously, good customer support means happier customers, while bad customer support can turn customers away. But the lesson isn't that companies should immediately stop all offshoring of these services. Rather, it's important for companies to think of customer support strategically and weigh the various costs and benefits, rather than just going on the lowest-price option.
from: http://techdirt.com/articles/20070816/110100.shtml
My thoughts; Back when I used to rely on Blockbuster for my video and then later DVD entertainment, it was a common pain to be called by their automated service claiming I had media to return. Often the calls would come during my rental period and other times I would receive them after returning said videos. Additionally, how many of us got bit hard by returning a few movies one day late and being charged 3 or 4 dollars per video. Since moving to NetFlix shortly after they came online, I rarely have to go to the video store to pick up a movie. NetFlix has been awesome to me as a customer. I think it has only happened twice, but when a returned movie gets lost and they just forget about it and move on, you thank the good Lord that you are dealing with NetFlix and not Blockbuster. I love that they are using Oregonians for customer care, I happen to think they are the nicest people as well especially since i am one.
I would pay more for Netflix to use them over Blockbuster any day. I am looking forward to their streaming service working for the Mac, that will make me very happy.
Death to Blockbuster, Long live NetFlix.
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Saturday, June 02, 2007
Sunday, May 06, 2007
Saturday, March 10, 2007
Friday, March 09, 2007
Tuesday, February 13, 2007
Book Reading 2.0
I have started reading books via email. I heard about this through Kevin Rose on Diggnation. If you're like me, you have a challenge making time to sit down and read books, however you read a billion emails a day. That's the beauty of what DailyLit does. You sign up for the book of your choosing and every day you receive a 5 minute chunk of said book to read right in your inbox. This is especially handy for those of us carrying Blackberry or some other type of converged phone/email device.
Check it out. www.dailylit.com
Monday, February 12, 2007
Thursday, February 08, 2007
Tuesday, January 16, 2007
Cool New "Watch Now" feature on Netflix makes it harder for me to jump to Blockbuster.
Hacking NetFlix : Breaking: Netflix Launches "Watch Now" Downloads
I've been with Netflix for several years and it's one of the only service type companies that I have worked with and had no major issues. I think they are great. However, since Blockbuster allows you to walk your sent movies into a local store and swap them for others while waiting for your next qued movies to arrive, you get twice as many movies for the same amount of money. I live two blocks away from a blockbuster and even though we have a good cable tv package with on demand and the netflix, there are still times when I want to get another movie and I end up walking to Blockbuster. I have been considering switching services. This new Watch Now feature could change that. Only time will tell, since I don't have access to the feature yet.
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